About

Logo for Tech Help Covid 19

ABOUT US

Our dedicated group of volunteers is made up of people from the IT sector, here to help older people with their tech during the Covid19 crisis.

We provide free over-the-phone and digital channel help to resolve your technical and connectivity issues

WE HELP YOU TO STAY CONNECTED 

The Covid-19 Pandemic brought us a new awareness of others, their proximity and their condition. However, those we cannot see must also be considered, just as much

 

There are currently just over .75M older people (65+) on the island of Ireland, cocooning themselves, with extreme physical distancing and strict hygiene protocols when they are in physical contact with caregivers

This has led to an increase in the use of modern technologies by older people, as they purchase, and relatives and caregivers gift them with, smartphones, tablets, iPads, laptops and other smart devices. Older people may also hear about, but not have access to, communications software, social media services such as WhatsApp, Skype, Twitter and other services that could keep them in touch using that wide variety of devices now available to them.

BECAUSE WE ARE ALL IN THIS TOGETHER!

However, the lack of physical contact, and the need for physical distancing means that older people had, and are still having, problems configuring and using these technologies and software services. Whilst the situation has become easier, it is not going to be “business as usual” for some time for older people. Even in normal times it is common that family members have difficulty finding the most appropriate ways to deal with some of the technical challenges their parents and grandparents need assistance with.

Covid19Tech was set up to address this gap, providing a free volunteer run over the phone service for older people in Ireland, to help them with their tech issues, so that they can stay in touch with their loved ones, be part of the digital community and share their wisdom and insight with us, as we help and protect them.

QUESTIONS ?

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This service is for the over 65’s in Ireland

This is a completely FREE service

All time is donated by volunteers.

All telephony and other software IT support is donated by our sponsors

  • You will NEVER be asked for any personal details such as access to your bank details, bank cards or official ID
  • All calls are recorded and there is a randomized answering service
  • We don’t store names of callers and relate them to the recordings; these details may be on recording, but access is limited.
  • We abide by GDPR and DP rules. Data is deleted on a 30 day elapsed time basis
  • Our website, emails, Twitter and Facebook are viewed by a team, are constantly monitored and everything is logged
  • If you do encounter a problem, you can make a complaint via our contact page or our feedback page

Tablets, phones, PCs, software, other hardware and facilities such as printers, digital cameras, Alexa, Google Assistant, smart heating devices, smart door bells and home security systems, any other smart gadgets, routers, WiFi issues; generally all the usual tech gadgets you’d find in a household.

Software issues, such as logging into accounts, configuring video calls, accessing and installing apps and social media accounts; all kinds of software that keeps you in touch with your loved ones

GETTING HELP

GETTING IN TOUCH WITH US IS EASY

Older man takes smartphone pic of smiling older woman

Ring 01-9633288 and one of our volunteers will answer your call

Direct Message (DM) on twitter @Covid19_tech

hashtag #TechHelpCovid19 

Message us via our Facebook page

Contact us here via our Contact Form